Louis Granger

For Better UX: how to harness actionable human insights to build better products

Design Thinking, Lean UX, Agile — the frameworks vary, but the key to success across all is to integrate human insights into the process and decision-making.
In this talk, we will highlight the critical areas during the design and development process when you need to reach out to customers, understand needs, test hypotheses, and refine your approach. We’ll provide use cases as well as practical tips for harnessing actionable human insight into your process to build better products and UX.

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Change by Design
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Creating a Design System that helps everyone to cook with ease
Lutz Schmitt
Privacy & Humane Design
Marco Olbert
Let the creative find the audience
Youri Keifens
Die 3 Grundprinzipien für verkaufsstarke Texte


Louis Granger


Louis Granger heads up the Solutions Consulting team in EMEA for UserTesting, the leading on-demand Human Insight platform. Louis leads a team of highly skilled consultants that support organisations across all verticals, helping them bring their customer touchpoints to life. As one of the first EMEA employees at UserTesting, Louis has been fundamental in enabling our customers to gather actionable Human Insights and align these to their customer-critical initiatives.