The success of brands has always been tied to trust. It’s been the shortcut for consumers’ buying decisions. But increasingly, algorithms are making these decisions for us. More and more, they determine the stories we read, the clothes we buy and the music we listen to. It is the next big breakthrough in design and technology already underway: the creation of products, services, and experiences that eliminate choice from our lives by making and executing decisions for us.
What does that mean for established brands? How can companies compete to deliver what a user wants before they even know they want it? And what does it take to build trust in an algorithmic world?
In this talk, Till Grusche, VP Marketing at digital agency Huge, will discuss the paradigm shift to an “undemanding web” full of anticipatory design solution, and how brands need to adapt to it now.
